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Products

Client Journey

When you commission a piece By Charles, you’re given a window into the creative process – becoming an integral part of your furniture’s story.

Dreaming and planning
It all starts with a vision. Clients come to us inspired by anything from a vague notion, or even just a favourite colour… right through to a fully formed idea. We’ll discuss design options to bring your vision to life. At this stage, we factor in every conceivable consideration from dimensions right through to materials and colours. Only once you’re completely happy will we sign off the designs and plan the next phases.
Infusing and narrating
You are as much a part of your furniture’s story as we are, and as the material is. You are consulted at every phase of the build, infusing your personality and influencing every stage. If you wish, you’ll be shown how to pour your own resin, creating textures and layers that become a timeless story of its creation as it takes shape before your eyes.
Finishing and presenting
When we are confident that your piece is ready to present to you, we will invite you to meet your finished commission. It will arrive with you, accompanied by a collection of images which tell the story of your furniture’s journey from idea through to creation. We’ll give you an aftercare box, with full instructions on how to care for it. Your fully bespoke piece of furniture is now yours to treasure and enjoy.
Listening and crafting
This is when the magic truly begins. We listen intently to our selected piece of wood to fully understand its directions, noting every knot, flaw and quirk and working along the grain to showcase every aspect of its beauty. Using precision tools and a meticulous eye, every curve is executed with fastidious attention to detail.
Perfecting and polishing
Adding final polishes and that extra touch of finesse is a vital part of our process, and we don’t stop until the piece is flawless to the keenest of eyes. With the resin cured, we’ll sand and refine it with precision tools until your furniture passes Charles’s exacting standards. Then, we add your custom-designed metal base as a final touch.
Dreaming and planning
It all starts with a vision. Clients come to us inspired by anything from a vague notion, or even just a favourite colour… right through to a fully formed idea. We’ll discuss design options to bring your vision to life. At this stage, we factor in every conceivable consideration from dimensions right through to materials and colours. Only once you’re completely happy will we sign off the designs and plan the next phases.
Listening and crafting
This is when the magic truly begins. We listen intently to our selected piece of wood to fully understand its directions, noting every knot, flaw and quirk and working along the grain to showcase every aspect of its beauty. Using precision tools and a meticulous eye, every curve is executed with fastidious attention to detail.
Infusing and narrating
You are as much a part of your furniture’s story as we are, and as the material is. You are consulted at every phase of the build, infusing your personality and influencing every stage. If you wish, you’ll be shown how to pour your own resin, creating textures and layers that become a timeless story of its creation as it takes shape before your eyes.
Perfecting and polishing
Adding final polishes and that extra touch of finesse is a vital part of our process, and we don’t stop until the piece is flawless to the keenest of eyes. With the resin cured, we’ll sand and refine it with precision tools until your furniture passes Charles’s exacting standards. Then, we add your custom-designed metal base as a final touch.
Finishing and presenting
When we are confident that your piece is ready to present to you, we will invite you to meet your finished commission. It will arrive with you, accompanied by a collection of images which tell the story of your furniture’s journey from idea through to creation. We’ll give you an aftercare box, with full instructions on how to care for it. Your fully bespoke piece of furniture is now yours to treasure and enjoy.